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Customer Care

We care about our customers and that means we always strive to offer the best products, services and customer care possible. If you've recently received a product or service from us, please fill out a customer satisfaction survey and let us know how we're doing!

Do you know if you are an Eligible Customer that can purchase from Correctional Industries? Do you have questions about the products and services included in our State Contracts? Have a billing question? CI Customer Care staff are here to help!

We have compiled all the info you need in one convenient place. Find your Account Executive, schedule a Showroom appointment, or email us your questions, comments or feedback and a CI staff member will get back to you as soon as possible.

For information on incarcerated individuals currently under the jurisdiction of the Department of Corrections, please visit DOC's Inmate Search page.

CI Customer Care

Phone: 1.800.628.4738
Fax: 1.888.535.0627

Mail Orders

SCCC: CI Customer Service
191 Constantine Way
Aberdeen, WA 98520

CI Mailing Address

Correctional Industries
PO Box 41115
Olympia, WA 98504-1115

Product / Program Contact / Email Phone Fax
Billing/Credit Payments Lynn Trefielo 1.866.580.9933  
Braille Services WSSB Ogden Resource Center 1.360.947.3340 1.360.737.2120
CI Foods Food Customer Care 1.866.554.6755 1.509.244.6854
Class I Partnerships Wes Marcum 1.509.386.8386  
Furniture Furniture Customer Service 1.800.628.4738 1.888.535.0627
Furniture Install Allen Phelps 1.360.725.9182 1.360.725.9186
Human Resources HR Consultant 1.360.725.9177 1.360.586.2508
Laundry Services Anunda Sospeter 1.360.725.9139  
Media Inquiries Lindsey Konrad 1.360.725.9125  
Optical Products Optical Customer Care 1.888.606.7788 1.888.606.7789
Print & Signs Printing Customer Care 1.800.628.4738 1.888.535.0627
Showroom Appointments Administrative Sales Assistant 1.360.725.9100  
Textiles Textiles Customer Care 1.800.628.4738 1.360.753.0219
TRAC Program Steven Petermann 1.253.858.4200 x347