Safety Products TOS

Correctional Industries holds Mandatory State Contract #20122, which includes biohazard and emergency supplies, first aid, hygiene items, safety garments, and safety kits and bags.

Terms of Sale

Listed pricing includes delivery within the state of Washington State. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.

Purchase Order Acknowledgement

CI will acknowledge orders in writing (with the exception of Fast Fulfillment orders) within ten (10) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.

Textiles Customer Care

Phone: 1.800.628.4738

Fax: 360.753.0219

Please send payments to:

CI Accounts Receivable

P.O. Box 41116

Olympia, WA 98504

General Delivery Terms

CI delivers via its own trucks, US Mail, or common carriers. Prices shown are F.O.B. destination to any delivery location within the state of Washington. For delivery outside Washington, please contact Customer Service. Correctional Industries will make every effort to deliver your purchased products in a timely manner. Delivery schedule is determined after receipt of an accurate and complete order. Receipt of order is the day an accurate and complete order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after an accurate and complete order is mailed.

Delivery Schedule

  • Standard orders: 15 calendar days
  • Orders over 100+ units:  16-30 calendar days
  • Custom orders: negotiated

Change Orders & Cancellation

The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 25% penalty of the item(s) being canceled and/or changed. If a customer cancels an order for modified or custom items, CI may impose up to a 100% penalty of the item(s) being canceled.

Reciept of Damaged/Incorrect Merchandise

Anytime damaged, defective or incorrect merchandise is discovered it should be brought to the immediate attention of a customer service representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.


Any standard item(s) may be returned within five (5) working days after receipt provided:

  • The item is new, and
  • The item is in unused condition
  • The item must be in original packaging (unless CI disposes it)
  • The item is not modified or custom built for the customer

A restocking charge equal to 25% of the net purchase price (before taxes) will be paid by the customer when the above conditions are met. The customer will be responsible for return freight cost. However, if error was caused by CI, there will be no restocking charge.


CI warrants its products to be free of defects in material and workmanship from the date of the delivery. The warranty provides for repair and/or replacement free of charge to the customer at CI's discretion (which includes labor, materials, freight, and travel costs associated with the repair and/or replacement). The complete warranty for each item can be obtained by contacting Customer Service at 1.800.628.4738.

© 2024 Washington State Department of Corrections — Correctional Industries