Optical Products TOS

Correctional Industries holds Mandatory State Contract #20122, which includes men's, women's and children's Eye Glasses and Contact Lenses. 


Terms of Sale

Listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.

Purchase Order Acknowledgement

CI will acknowledge orders in writing (with the exception of Fast Fulfillment orders) within ten (10) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.

Optical Customer Care

CIOpticalCustomerCare@doc.wa.gov

Phone: 1.888.606.7788

Fax: 1.888.606.7789

Please send payments to:

CI Accounts Receivable

P.O. Box 41116

Olympia, WA 98504


General Delivery Terms

CI delivers via its own trucks, US Mail, or common carriers. Prices shown are F.O.B. destination to any delivery location within the state of Washington. For delivery outside Washington, please contact Customer Service. Correctional Industries will make every effort to deliver your purchased products in a timely manner. Delivery schedule is determined after receipt of an accurate and complete order. Receipt of order is the day an accurate and complete order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after an accurate and complete order is mailed.

Change Orders & Cancellation

The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 25% penalty of the item(s) being canceled and/or changed. If a customer cancels an order for modified or custom items, CI may impose up to a 100% penalty of the item(s) being canceled.


Reciept of Damaged/Incorrect Merchandise

Anytime damaged, defective, or receipt of incorrect merchandise is discovered it should be brought to the immediate attention of a Customer Service Representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.

Warranty

All CI optical products are covered by a limited warranty as follows:

  • Lenses are warranted for ninety (90) days against manufacturer defect only. Lenses are not warranted against scratches.
  • Due to time, exposure to elements and concealed damage working with patients own frame can be unpredictable. CI Optical does not accept responsibility for outside frames sent in.
  • CI Optical frames are warranted for one year against manufacturer defect only.
  • Reworks due to doctor or dispenser errors, or patient satisfaction, are provided at no cost for the first rework within the first ninety (90) days of original order and are billed at 100% thereafter. This only applies to prescriptions filled under Senate Bill 5352. All physicians requested reworks filled for non-provider billed prescriptions are billed to the provider at 100% of the HCA contract price. All lab errors are reworked at no cost to the provider.
© 2024 Washington State Department of Corrections — Correctional Industries