Janitorial Supplies TOS

Correctional Industries holds Mandatory State Contract #20122, which includes paper products CorrectPac janitorial products, and accessories.

Terms of Sale

Listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.

General Delivery Terms

Delivery Timeframes are dependent upon the order. For most products, Delivery should be completed in 10 calendars days from the time of receipt of complete PO. Exact delivery times can be determined at the time of order. Receipt of order is the day a complete and accurate order is received by CI. If an order is mailed via USPS to CI, the delivery date will be calculated 5 business days after a complete and accurate order is post marked.

Textiles Customer Care


Phone: 1.800.628.4738

Fax: 360.753.0219


Please send payments to:

CI Accounts Receivable

P.O. Box 41116

Olympia, WA 98504

Reciept of Damaged/Incorrect Merchandise

Damaged, defective, or receipt of incorrect merchandise should be reported to a Customer Service Representative by contacting 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) business days of receipt of merchandise. The purchaser should retain the carton and a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) business days of corrective action and the anticipated time frame; remedies should be mutually agreed upon. When damage is identified at the time of delivery it shall immediately be reported to the delivery driver and noted on the receiving report.


Standard item(s) may be returned within five (5) business days after receipt provided:

  • The item is new, and
  • The item is in unused condition
  • The item must be in the original packaging, provided CI has not disposed of it
  • The item is not modified or custom built for the customer

A restocking charge equal to 50% of the net purchase price (before taxes) will be paid by the customer when the above conditions are met. The customer will be responsible for return freight cost. However, restocking fees are waived if it is CI's error.

© 2024 Washington State Department of Corrections — Correctional Industries