Food Products TOS

Terms of Sale

For all food products, listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.

Purchase Order Acknowledgement

CI will acknowledge orders in writing (with the exception of Fast Fulfillment orders) within ten (10) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.

Change Orders & Cancellation

The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 35% penalty of the item(s) being canceled and/or changed. If a customer cancels an order for modified or custom items, CI may impose up to a 100% penalty of the item(s) being canceled.

CI Foods Customer Care

Phone: 1.509.244.4219

Please send payments to:

CI Accounts Receivable

P.O. Box 41116

Olympia, WA 98504

General Delivery Terms

CI delivers via its own trucks. All goods shall be delivered within seven (7) to ten (10) calendar days after receipt of an accurate and complete order. Prices shown are F.O.B. destination anywhere in Washington. For delivery outside Washington, please contact Customer Care. Correctional Industries will make every effort to deliver your purchased products in a timely manner. Receipt of order is the day a complete and accurate order is faxed or emailed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after a complete and accurate order is mailed.

Reciept of Damaged/Incorrect Merchandise

Anytime damaged, defective, or receipt of incorrect merchandise is discovered it should be brought to the immediate attention of a Customer Service Representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.

© 2024 Washington State Department of Corrections — Correctional Industries