Janitorial Supplies

Contract #02118

Correctional Industries holds State Contract #02118 for janitorial products and supplies to help meet your sustainability goals. You can download a copy of the State Janitorial Supplies Contract here: Janitorial Supplies Contract #02118


General Delivery Terms

Delivery Timeframes are dependent upon the order. For most products, Delivery should be completed in 10 calendars days from the time of receipt of complete PO*. Exact delivery times can be determined at the time of order.

*Receipt of order is the day a complete and accurate order is received by CI. If an order is mailed via USPS to CI, the delivery date will be calculated 5 business days after a complete and accurate order is post marked.


Returns

Standard item(s) may be returned within five (5) business days after receipt provided:

  • Item is new; and
  • Item is in unused condition; and
  • Item must be in the original packaging, provided CI has not disposed of it; and
  • Item is not modified or custom built for the customer.

A restocking charge equal to 50% of the net purchase price (before taxes) will be paid by the customer when the above conditions are met. The customer will be responsible for return freight cost. However, if the incorrect standard product is due to CI error, restocking fees are waived.

Receipt of Damaged/Incorrect Merchandise

Damaged, defective, or receipt of incorrect merchandise should be reported to a Customer Service Representative by contacting 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) business days of receipt of merchandise. The purchaser should retain the carton and a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) business days of corrective action and the anticipated time frame; remedies should be mutually agreed upon. When damage is identified at the time of delivery it shall immediately be reported to the delivery driver and noted on the receiving report.