Customer Survey

Have you recently received a product or service from Correctional Industries? If so, we would like to hear from you! Our online Customer Satisfaction Survey gives you the opportunity to rate our performance in the areas of sales support, customer service, delivery and installation or warranty work. Your feedback is extremely important to us and allows us to assess our processes and improve our products and services so we can better serve you. You must be a registered user, and logged in to submit a survey online.

Do you require immediate follow-up after we receive your completed survey?
* Phone or Email Address required
Date
 CI Order No.
 Purchase Order No.
Agency/Department *required
 Warranty No.
Name * required
 Phone
 Email Address* required
Services Received PLEASE CHECK ONE:
1. HOW DO YOU RATE OUR PERFORMANCE? N/A POOR FAIR GOOD VERY GOOD EXCELLENT
Sales Support
(knowledge, follow-up, drawing accuracy)
Customer Service
(order handling, communications, accuracy)
Delivery
(scheduling, timeliness, user training, clean-up)
Install/Warranty Work
(timeliness, completeness, follow-up) If applicable
What can we do to improve any of these services?
Products Received CHECK ALL THAT APPLY:
2. HOW DO YOU RATE OUR PRODUCTS? N/A POOR FAIR GOOD VERY GOOD EXCELLENT
Packaging
(protection, convenience)
Quality
(construction, appearance, condition, food sensory)
Design
(form, function, met expectations) If applicable
What can we do to improve our products?
3. HOW DO YOU RATE YOUR OVERALL SATISFACTION? VERY UNLIKELY MAYBE VERY LIKELY
Would you recommend CI products and services to other colleagues?
How likely are you to purchase products and services from CI again?
What can we do to improve your satisfaction with our products?