NEW COVID-19 PROCEDURES



Dear Valued Customers,


As Washington State Department of Corrections (DOC) Correctional Industries (CI) prepares to return to business in our new normal, we wanted to provide you with information about the procedures we have put in place to ensure the health and safety of our employees and you, our customer.

DOC, like other state agencies, acted quickly in response to COVID-19 and implemented mandatory entry screening for all employees and visitors on March 15, 2020. Daily entry screening includes a temperature reading and answering questions related to COVID-19 symptoms and contact. If an employee does not pass the screening protocols, a secondary protocol is activated to determine when it is safe for the employee to return to work. To further increase the health and safety of employees DOC began requiring the use of face coverings or routine-use masks for all employees on April 10, 2020.

In accordance with Centers for Disease Control (CDC) guidelines, all CI delivery drivers, installers, and account executives will do their part to prevent the spread of COVID-19 by practicing social distancing during all customer interactions. All CI employees will arrive to customer work locations wearing either a cloth face covering or routine-use mask and been provided with hand sanitizer and disinfectants. At this time, CI employees will perform deliveries and installations without the assistance of work crews.

    Dock Delivery
    When arriving to deliver products to a loading dock or other specified unloading area, CI drivers will:

  • Arrive wearing face covering/mask
  • Unload and deliver product(s) while practicing social distancing
  • Obtain delivery signatures on packing slips while maintaining social distancing (e.g., no contact handoff of documents)

    Inside Delivery
    When arriving to deliver products inside a work location (e.g., deliver and unwrap office chair), CI drivers will:

  • Arrive wearing face covering/mask
  • Participate in customer entry screening, as required
  • Practice social distancing in the delivery of product(s) to identified customer location(s)
  • Clean and disinfect customer area(s), as needed, prior to departure
  • Obtain delivery signatures on packing slips while maintaining social distancing (e.g., no contact handoff of documents)

    Installation Service
    When arriving to install furniture products in a customer’s work location, CI installers will:

  • Arrive wearing face covering/mask
  • Participate in customer entry screening, as required
  • Practice social distancing during the installation process
  • Clean and disinfect customer area(s) prior to departure
  • Obtain delivery signatures on packing slips while maintaining social distancing (e.g., no contact handoff of documents)

    Account Executive Visit
    Account Executives can assist remotely, however when an in-person visit is necessary, staff will:

  • Arrive wearing face covering/mask
  • Participate in customer entry screening, as required
  • Practice social distancing during customer engagement

We are committed to healthy and safe work practices during these challenging times. We ask for your support by preparing your employees and work area for our arrival, and practicing social distancing with our employees.

Thank you for your continued support of our program and mission. As we progress through Governor Inslee’s Safe Start Washington plan, we will provide additional information on our continued operations, to include plans to reestablish our incarcerated worker crews and the valuable services they perform.

If you have any questions, please contact us at 360.725.9100 or [email protected].



The health and safety of our staff, those in our care, and the community is our top priority. For more informaton on how the Department of Corrections and Correctional Industries are responding to COVID-19, please refer to the department's COVID-19 Information page or check out our most recent news stories below.

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