Optical Products

Optical Products Contract #04013

Correctional Industries holds State Contract #04013 for men's, women's and children's Eye Glasses and Contact Lenses. You can download a copy of the State Eye Glasses and Contact Lenses Contract here: CI Optical Contract #04013

Terms of Sale

For items found on contract #04013, listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.

Purchase Order Acknowledgement

CI will acknowledge orders in writing (with the exception of Fast Fulfillment orders) within ten (10) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.

Order Cancellation & Change Orders

The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 35% penalty of the item(s) being canceled and/or changed. If a customer cancels an order for modified or custom items, CI may impose up to a 100% penalty of the item(s) being canceled.

Credit Policy

Eligible customers may apply for credit by downloading and faxing a signed Letter of Intent to Correctional Industries at 1.360.664.9329. If you have any questions about CI's credit policy, please call 1.866.580.9933.

General Delivery Terms

All Correctional Industries orders are acknowledged with a due date based upon the product with the longest lead time. Unless instructed otherwise, partial shipments may be delivered sooner when available. CI will make every effort to deliver your purchased products in a timely manner. Delivery schedule is determined after receipt of an accurate and complete order.  Receipt of order is the day an accurate and complete order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after an accurate and complete order is mailed. For delivery outside Washington, please contact Customer Service.


Reciept of Damaged/Incorrect Merchandise

Anytime damaged, defective, or receipt of incorrect merchandise is discovered it should be brought to the immediate attention of a Customer Service Representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.


All CI optical products are covered by a limited warranty as follows:

  • Lenses are warranted for ninety (90) days against manufacturer defect only. Lenses are not warranted against scratches.
  • Due to time, exposure to elements and concealed damage working with patients own frame can be unpredictable. CI Optical does not accept responsibility for any outside frames sent in.
  • CI Optical frames are warranted for one year against manufacturer defect only.
  • Reworks due to doctor or dispenser errors, or patient satisfaction, are provided at no cost for the first rework within the first ninety (90) days of original order and are billed at 100% thereafter. This only applies to prescriptions filled under Senate Bill 5352. All physicians requested reworks filled for non-provider billed prescriptions are billed to the provider at 100% of the HCA contract price. All lab errors are reworked at no cost to the provider.
© 2021 Washington State Department of Corrections — Correctional Industries