Correctional Industries holds State Contract #10103 for Validation Tabs, Sign Recycling, Sign Refurbishing, Sewing/Apparel, Shoes, Flat Goods, Engraving, Printing, Emergency Products, Signage, CAD Services, Embroidery, Screen Printing, Laundry Services, Agricultural Products and Services, Garments, Janitorial Supplies, Bed Linens, Towels and Solar Hot Water Panels.
You can download a copy of the State Umbrella Contract here: Umbrella Contract #10103
Terms of Sale
For items found on contract #10103, listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.
Please Send Payments to:
P.O. Box 41116
Olympia, WA 98504-1116
Purchase Order Acknowledgment
CI will acknowledge orders in writing within five (5) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.
Order Cancellation & Change Orders
The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 25% penalty of the item(s) being canceled and/or changed. If a customer cancels an order for modified or custom items, CI may impose up to a 100% penalty of the item(s) being canceled.
General Delivery Terms
CI delivers via its own trucks, US Mail, or common carriers. Prices shown are F.O.B. destination to any delivery location within the state of Washington. For delivery outside Washington, please contact Customer Service. Correctional Industries will make every effort to deliver your purchased products in a timely manner.
Delivery schedule is determined after receipt of an accurate and complete order* and per terms on the Delivery Time Schedule.
*Receipt of order is the day an accurate and complete order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after an accurate and complete order is mailed.
CI will provide inside delivery as requested on an as-needed basis by the contract users. Inside delivery is defined as the delivery of the item(s) to exact location(s) as requested, remove packaging, assembly (if necessary, however assembly may not take place at the time of delivery, in the event of numerous items to assemble), and dispose of packaging. Any orders requiring this service shall be clearly documented. For inside delivery an additional charge of 4% will be charged.
Any standard item(s) may be returned within five (5) working days after receipt provided:
- The item is new, and
- The item is in unused condition
- The item must be in the original packaging, provided CI has not disposed of it.
- The item is not modified or custom built for the customer.
A restocking charge equal to 25% of the net purchase price (before taxes) will be paid by the customer when the above conditions are met. The customer will be responsible for return freight cost. However, if error was caused by CI, there will be no restocking charge.
Receipt of Damaged/Incorrect Merchandise
Any time damaged or defective merchandise is discovered it should be brought to the immediate attention of a customer service representative at 1.800.628.4738. Concealed damage or shortages are to be reported within ten (10) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and timeframe, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.
CI warrants its products to be free of defects in material and workmanship from the date of the delivery. The warranty provides for repair and/or replacement free of charge to the customer at CI's discretion (which includes labor, materials, freight, and travel costs associated with the repair and/or replacement). The complete warranty for each item can be obtained by contacting Customer Service at 1.800.628.4738.