Correctional Industries holds State Contract #04013 for men's, women's and children's Eye Glasses and Contact Lenses. You can download a copy of the State Eye Glasses and Contact Lenses Contract here: CI Optical Contract #04013
Terms of Sale
For items found on contract #04013, listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.
Please Send Payments to:
P.O. Box 41116
Olympia, WA 98504-1116
Purchase Order Acknowledgment
CI will acknowledge incomplete orders by faxing back or emailing if original order was sent via email, the incomplete order within two (2) business days after receipt of the inaccurate or incomplete order. An order is not considered received until all information provided by the HCA (Health Care Authority) provider is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.
Order Cancellation & Change Orders
The HCA provider may cancel or change orders for standard contract items without penalty within 24 consecutive hours of fax date/time. After this period, CI may impose a 25% penalty of the item(s) being canceled and/or changed. Delivery/installation is exempt from cancellation penalties. If a HCA provider cancels an order for custom items, CI may impose up to a 100% penalty of the item(s) being canceled.
General Delivery Terms
All filled orders are sent to the provider by either first class mail, parcel service or a courier service. All goods delivered under this contract shall be delivered within fifteen (15) calendar days after receipt of a properly and legibly completed order form. Prices shown are F.O.B. destination to any delivery location within the state of Washington.
Receipt of Damaged/Incorrect Merchandise
Any time damaged, defective or incorrect merchandise is discovered it should be brought to the immediate attention of a customer service representative at 1.888.606.7788. Concealed damage or shortages are to be reported within ten (10) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.
All CI optical products are covered by a limited warranty as follows:
- Lenses are warranted for ninety (90) days against manufacturer defect only. Lenses are not warranted against scratches.
- Due to time, exposure to elements and concealed damage working with patients own frame can be unpredictable. CI Optical does not accept responsibility for any outside frames sent in.
- CI Optical frames are warranted for one year against manufacturer defect only.
- Reworks due to doctor or dispenser errors, or patient satisfaction, are provided at no cost for the first rework within the first ninety (90) days of original order and are billed at 100% thereafter. This only applies to prescriptions filled under Senate Bill 5352. All physicians requested reworks filled for non-provider billed prescriptions are billed to the provider at 100% of the HCA contract price. All lab errors are reworked at no cost to the provider.