Correctional Industries holds State Contract #02807 for men's and women's Undergarments. You can download a copy of the State Undergarments Contract here: Undergarment Contract #02807
Terms of Sale
For items found on contract #02807, listed pricing includes delivery within the state of Washington. Payment is due within thirty (30) days of receipt of invoice. Applicable prices are those in effect at the time of receipt of your order. All prices and specifications are subject to change without notice.
Please Send Payments to:
P.O. Box 41116
Olympia, WA 98504-1116
Purchase Order Acknowledgment
CI will acknowledge orders in writing within five (5) working days after receipt of an accurate and complete order. Order is not considered received until all information provided by the customer for the product, billing, and shipping data is complete and accurate. Orders are accepted by CI per terms on the acknowledgment.
Order Cancellation & Change Orders
The customer may cancel or change orders for standard contract items without penalty within five (5) working days from purchase order receipt. After this period, CI may impose a 25% penalty of the item(s) being canceled and/or changed.
General Delivery Terms
CI delivers via its own trucks, US Mail, or common carriers. All goods delivered under this contract shall be delivered within thirty (30) calendar days after receipt of an accurate and complete order*. Prices shown are F.O.B. destination anywhere in Washington. For delivery outside Washington, please contact Customer Service. Correctional Industries will make every effort to deliver your purchased products in a timely manner.
*Receipt of order is the day a complete and accurate order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after a complete and accurate order is mailed.
Any standard item(s) may be returned within five (5) working days after receipt provided:
- The item is new, and
- The item is in unused condition
- The item must be in the original packaging, provided CI has not disposed of it.
- The item is not modified or custom built for the customer.
A restocking charge equal to 25% of the net purchase price (before taxes) will be paid by the customer when the above conditions are met. The customer will be responsible for return freight cost. However, if error was caused by CI, there will be no restocking charge.
Receipt of Damaged/Incorrect Merchandise
Anytime damaged, defective or incorrect merchandise is discovered it should be brought to the immediate attention of a customer service representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. The purchaser should retain the carton and locate a copy of the signed freight bill to facilitate inspection. Once CI is notified of receipt of damaged or incorrect merchandise, CI shall notify customer within three (3) working days of a corrective action being taken and time frame, which is mutually agreed upon. When damage is identified at the time of delivery it should immediately be brought to the attention of the delivery driver and so noted on the receiving report.
CI warrants its products to be free of defects in material and workmanship from the date of the delivery. Standard product warranty is ninety (90) days from the date of issue to the user. Repair or replacement of defective products will be made promptly upon request. Credit will not be issued for products misused or abused, standard wear and tear or for incorrect sizes if the product has been worn. CI reserves the right to inspect products/components considered to be defective prior to taking any action under warranty.