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General Delivery Terms |
Correctional Industries delivers via its own trucks, US Mail, or common carriers. Prices shown are F.O.B. destination anywhere in Washington. For delivery outside Washington, please contact customer service. Correctional Industries will make every effort to deliver your purchased products in a timely manner.
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Delivery schedule is determined after receipt of accurate and complete order*.
- Fast Fulfillment Program: 7 calendar days
- Standard Orders: 60 calendar days
- Custom Orders: 90 calendar days
- Orders over $100,000: 90 calendar days
- Orders over $250,000: negotiated
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*Receipt of order is the day a complete and accurate order is faxed to CI. If an order is mailed to CI, the delivery date should be calculated starting five (5) working days after a complete and accurate order is mailed.
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Inside Delivery |
CI will provide inside delivery as requested on an as-needed basis by the contract users. Inside delivery will be defined as the delivery of the item(s) to exact location requested whether it may be on the first or tenth floor, remove packaging, assembly (if necessary, however assembly may not take place at the time of delivery, in the event of numerous items to assemble), and dispose of packaging. Any orders requiring this service shall be clearly documented to so indicate. For inside delivery an additional charge of four percent (4%) will be charged.
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Installation |
As a service to the customer, CI will provide delivery and installation of products identified herein. The customer shall identify their installation request in writing on original or change order. This service shall include receipt, inspection, delivery, unpacking, installation (which includes coordination through project completion, including project managers), and proper disposal of packaging. Receipt will be at CI's warehouse or at the customer's installation site, at the option of the customer and concurrence of CI. CI will handle freight claims. The following installation costs will apply. Installation charge percentages will be calculated from the product cost, after discount and before taxes.
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Location
Western Washington
Western Washington
Eastern Washington
Eastern Washington
Holidays |
Hours
Standard (7:00 AM - 6:00 PM)
Non-standard and weekends
Standard (7:00 AM - 6:00 PM)
Non-standard and weekends
By special appointment |
Percentage
10%
13%
10%
13%
18% |
For furniture items/orders valued at $500.00 or less, CI reserves the right to quote a minimum installation fee of $50.00.
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Re-Delivery of Freight |
| When re-delivery of merchandise is required because the customer is not ready to accept merchandise, and no notification of this fact is given to CI at least two weeks prior to the scheduled ship date, the actual costs of freight, re-stocking and re-handling, will be billed to the customer. For re-delivery charges, please call you Account Executive or contact Customer Service at 1.800.628.4738. |
Shipment Damage Claims |
| The consignee before acceptance should carefully inspect all shipments, and the delivery carrier should be requested to record any damage or shortage. Any time damaged or defective merchandise is discovered it should be brought to the immediate attention of a customer service representative at 1.800.628.4738. Concealed damage or shortages are to be reported within five (5) working days of receipt of merchandise. Damaged freight must be kept at the point of delivery in the original packing for inspection by CI. After obtaining a clear receipt for shipment, CI is no longer responsible for damage or shortages. |
Shipment Shortage Claims |
Shortage claims reported after ten (10) days beyond shipment date will not be honored.
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